Refund Policy for Vaivai Gadget Shop

At Vaivai Gadget Shop, we value your satisfaction and strive to ensure that you have a seamless shopping experience. If you are not completely satisfied with your purchase, our refund policy outlines the terms and process for requesting a refund.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 7 days of purchase.
  • The item must be unused, undamaged, and in its original packaging.
  • You must provide proof of purchase (receipt or order confirmation).

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products marked as final sale or clearance.
  • Items that have been used, damaged, or altered after delivery.
  • Perishable goods or items that cannot be resold due to hygiene reasons.

3. Refund Process

To request a refund:

  1. Contact Us: Reach out to our customer service team via email or phone with your refund request.
  2. Provide Details: Share your order details, reason for the refund, and proof of purchase.
  3. Return the Item: Ship the product back to our designated address at your own expense (unless the return is due to our error).
  4. Inspection: Once the returned item is received and inspected, we will notify you about the refund status.

4. Refund Timeline

If approved, refunds will be processed within 7-10 business days and credited to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

5. Return Shipping Costs

  • If the return is due to an error on our part (e.g., defective or wrong item), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for the shipping charges.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

7. Contact Us

If you have any questions about our refund policy or need assistance, please contact us:

  • Phone: 01832315874
  • Email: [Insert Email Address]
  • Address: [Insert Shop Address]

Thank you for shopping at Vaivai Gadget Shop. Your satisfaction is our priority!